Here when you need us
Our team is here to help! Whether you’ve encountered a bug, need help customizing a section, or have questions about setting up personalization and analytics, we’re just a message away. We’re committed to helping you get the most out of the app—quickly, clearly, and with zero guesswork. Your success is our priority.
What we can help with
- Questions about Global Styles or how our sections work
- Assistance with setting up built-in section features
- Bug fixes related to unmodified use of our sections
- Suggestions for new sections you'd like to see
- Creating section variations and audience rules for personalization
- Verifying that analytics are correctly feeding into your Google Analytics account
What we don't support
While we’re here to help with everything related to our app and sections, some areas fall outside our scope. For those, here’s what to expect:
- For anything related to Products, Collections, Shipping, Payments, etc., please reach out to Shopify Support, who are best equipped to assist.
- We don’t support custom design or code changes to your sections. For custom work, we recommend working with a Fluorescent Partner.
- We can’t guarantee support for issues caused by edited section code.
- If you’re experiencing issues with an external app or integration, please contact the app developer directly—they’re responsible for supporting their installations.
- We currently offer support via email only.
- While we don’t install updates or transfer customizations, we’re happy to guide you through the process.
Let us know if you’re unsure where your question falls—we’ll point you in the right
A Few Ticketing and Conduct Policy.
- Sending multiple tickets for the same issue will result in your ticket being moved to the bottom of the queue, which could result in a delayed response. Please send only one ticket and follow up with our team if you haven’t received a response within 2 business days.
- Support is provided in English, however if a ticket is submitted in another language we will attempt to use a translation tool to respond.
- Inappropriate or discriminatory language will result in a termination of support services.